My background spans FCA-regulated fintech, building society banking, and grassroots community organising. What connects it all: I believe processes should serve people, not the other way around.
Whether it's a SAR, a payment dispute, or an inclusion policy for a sports club, I aim for two things: a fair outcome and a process people can actually follow.
I'm neurodivergent and queer, and that perspective is central to my inclusion work. I've been in spaces that weren't designed for people like me, and I use that to spot gaps others miss, from how policies are communicated to how welcoming a room actually feels when you walk in.